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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

Discover upscale amenities at JW Marriott Cancun Resort & Spa, a luxurious AAA Five Diamond Award winner hotel featuring spacious accommodations and on-site dining. The resort emphasizes a safe environment, adhering to cleanliness standards while providing premier access to destinations like serene beaches and historical sites.

Rooms & Amenities

Rooms at JW Marriott Cancun Resort & Spa feature marble bathrooms, flat-screen TVs, and minibars, with options for ocean views and private balconies. The hotel's exclusive Club 91 Level provides enhanced services including a hot buffet breakfast and complementary snacks throughout the day.

Dining Options

Dining options include five international restaurants such as Gustino Italian Grill, Sasi Thai, and Bella Candela, serving diverse culinary experiences. Guests can enjoy an unparalleled beverage selection at JW Lobby Bar with 150 unique margaritas, alongside unique dining venues offering traditional and modern cuisines.

Leisure & Activities

Leisure offerings include several pools, a Mayan-inspired spa with wellness treatments, and tennis courts. JW Marriott Cancun also features a dedicated fitness center and seasonal activities, catering to various interests and guest preferences.

Business & Local Area

Business facilities are available with meeting rooms and a business center, ensuring adequate support for corporate travelers. Additionally, the hotel is situated near famous landmarks such as El Rey Archaeological Zone and Playa Delfines, providing convenient exploration opportunities.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Ocean View Deluxe King Balcony
Max:
3 persons
465 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
Check Prices
Ocean View Deluxe King Balcony
Max:
3 persons
465 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Coffee machine
Check Prices
Ocean View Deluxe Double Balcony
Max:
4 persons
465 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 6.9 mi
Airports
Cancun (CUN) 11.1 mi
Isla Mujeres (ISJ) 19.9 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Tennis court

Guest Parking

  • Dryer

Services

  • Paid airport shuttle
  • Room service
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500
Map view
street view
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500
Nearby
Cancun Golf Club at Pok Ta Pok
1400 ft
Beach
Playa - Beach
1700 ft
Restaurants
Gustino Italian Grill
100 ft
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Sedona Grill
1300 ft
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Hard Rock Hotel
1700 ft
Boulevard Kukulcan Km 14.5
Ciao
1700 ft
At the Hard Rock Hotel
Fred's House
1200 ft
Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone
Sasi Thai
1800 ft
Blvd Kukulkan
Mikado
1900 ft
Boulevard Kukulcan 2a Etapa
Sacbe Beach Shack
1000 ft
Mz. 53
The Blue Water Grill
1700 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera

Reviews and Ratings <br />

Feedback from previous guests about their experience.
76%
loved the resort and would return for another relaxing stay
Stunning beach views
Spacious, comfortable rooms
Inconsistent staff professionalism
Limited dining options
7.6/10
Very good
Rooms
8.0
Location
9.2
Service
6.4
Dining
7.2
Guest reviews
7.6/10
based on 5 reviews
4.5/5 based on 662 reviews
9.0
9.0/10 based on 545 reviews
#70 of 269 hotels in Cancun based on Tripadvisor
Samantha
United Kingdom, March  2025
7.0/10

Overall, my stay at the hotel was great. The beach was beautiful, and the rooms were incredibly comfortable with stunning ocean views. The gym had excellent equipment, though I found the dining options somewhat limited and a bit overpriced. Service was inconsistent, with some staff being very professional while others seemed unprepared. It was a lovely week, but areas for improvement exist, especially regarding the responsiveness of the front desk and dining convenience.

Rooms
8.0
The beach front suite I stayed in was spacious and comfortable, though the terrace lacked lighting and the closet was a bit small for the size of the room.
Service
5.0
While some staff were friendly and helpful, I encountered problems with the front desk's professionalism, especially regarding our room setup.
Location
9.0
The hotel is situated on a beautiful beach that is well-maintained. However, it was a bit challenging to get dining options nearby since they were mostly dinner-only and pricey.
Dining
6.0
The breakfast buffet offered a good range of items, but I found the dining at the on-site restaurants lacking in quality compared to the price.
Facilities
7.0
The gym had a great variety of workout equipment, and the pool area was enjoyable, but securing a sunbed could be challenging.
Stunning beach views
Inconsistent staff professionalism
Ella
United Kingdom, December  2024
8.4/10

I had a fantastic stay at this hotel with its beautiful beachfront location and lovely spacious rooms. The staff at Club 91 were welcoming and added a personal touch to our experience, making everything feel special. However, some staff members in the lounge could have been friendlier, and we had difficulty getting drinking water by the pool, which dampened the experience a bit. Overall, it was a lovely vacation, and I would return once everything returns to normal.

Rooms
9.0
The room was newly refurbished and very clean, with a lovely view of the beach and pool.
Service
7.0
Service varied, with some staff being wonderfully attentive while others seemed unfriendly, particularly in the lounge.
Location
10.0
Located right by the beach, the location couldn’t be better, making it easy to enjoy both the pool and the ocean.
Dining
8.0
Dining in the lounge was good, but a few staff interactions were less than pleasant; the Italian restaurant was a standout for its excellent food.
Facilities
8.0
The pool area was fantastic and very spacious, though we struggled with water availability.
Emily
United Kingdom, November  2024
9.0/10

I had an absolutely fantastic stay at this hotel! It’s beautifully designed with spacious rooms and incredible views. The pools are warm and inviting, perfect for relaxing. The dining options were delightful, although the new restaurant didn’t quite match the previous seafood offerings. Overall, the place provides great value for what you pay, but I did experience a minor hiccup with my room not being ready upon arrival.

Rooms
9.0
The rooms were spacious, beautifully designed, and provided stunning views of the ocean.
Service
10.0
The service was exceptional, with staff going above and beyond to ensure a great experience.
Location
9.0
The location was great, right by the beach and close to other dining options.
Dining
7.0
Dining was very good, though I missed the old seafood restaurant’s offerings.
Facilities
10.0
The facilities, especially the pools, were amazing and well-maintained.
Rowan
United Kingdom, November  2024
6.4/10

My stay at the hotel had its ups and downs. While the beach location was beautiful and the rooms spacious, I faced serious issues with the service. The check-in process was frustratingly slow, and our rooms were not up to standard. This made our special family trip a little disappointing, although the view and amenities were certainly a highlight.

Rooms
5.0
My room was spacious and featured a fantastic ocean view, but the cleanliness was subpar with dirty floors upon arrival.
Service
5.0
The service was far from ideal. Check-in was excruciatingly slow, and the staff seemed indifferent to our concerns about room conditions.
Location
9.0
The location is excellent, right on the beach with stunning views, making it a great spot for relaxation.
Dining
7.0
I didn't really get to experience the dining options since we spent most of our time out exploring, but I heard the breakfast buffet had many choices.
Facilities
8.0
The pool area and beach were beautiful and well-kept, perfect for family fun.
Sarah
United Kingdom, October  2024
8.0/10

I had a wonderful stay at this hotel, enjoying the stunning pool area and beautiful beach views. The recently renovated rooms were spacious, clean, and modern. However, I found some service aspects to be lacking, particularly in the lounge and for dining options. I appreciated the excellent Italian restaurant on site but faced some challenges regarding the fitness center amenities and pool chair availability.

Rooms
9.0
The rooms were newly refurbished, spacious, and very clean, with a fantastic view of the beach and pool. The bathroom was great, though it could be a bit noisy.
Service
7.0
The service varied, with some staff being very attentive while others, especially in the lounge, were quite unfriendly, making interactions feel awkward.
Location
9.0
The location was fantastic with a beautiful beach and great pool area, though I struggled to get drinking water and felt some areas could be better managed.
Dining
8.0
Dining at the Italian restaurant was a highlight with excellent food and attentive service, though breakfast options elsewhere could use improvement.
Facilities
7.0
The pool and beach facilities were beautiful and well-maintained, but the adults-only pool had limited seating available which was frustrating.
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Rooms and Guests2 Guests, 1 Room